Air Ruatoria - Scenic Flight Terms
Last updated: 5 November 2020
These terms apply to all flights operated by Maru Consulting Limited, trading under the name “Air Ruatoria”.
Booking means a reservation for a Passenger on a Scenic Flight.
Fares and Charges means:
the fares payable to Air Ruatoria for a Scenic Flight, as stated on Air Ruatoria’s website (Air Ruatoria may change the fares on its website without notice, but the fares applying immediately before a Booking will apply to that Booking); and
all other charges payable to Air Ruatoria under these terms (e.g. transfer and refund fees).
Passenger is a person who occupies the passenger seat of the Scenic Flight.
Scenic Flight means a scenic flight carried out in an aircraft operated by Air Ruatoria.
Your Booking is not finalised until:
Air Ruatoria has notified you by email or phone that the Booking is accepted. Air Ruatoria may refuse a Booking for any reason; and
you have paid in full for the Booking.
Air Ruatoria requires a minimum of 3 Passengers to operate each Scenic Flight. Passengers must report in person to Air Ruatoria 15 minutes prior to the departure of their Scenic Flight. Failure by the Passenger to meet this requirement will result in the cancellation of the Booking and forfeiture of the Passenger’s Fare and Charges.
The safety and wellbeing of Passengers is our number one goal. Passengers must comply with the direction of Air Ruatoria personnel to ensure safety and wellbeing. Failure to follow reasonable directions may result in:
Passengers at fault not being permitted to board the aircraft;
the Scenic Flight being cut short; and/or
Forfeiture of Fares and Charges for Passengers at fault.
Cancellation and Transfer Policy
You can transfer a Booking to another person, by:
asking Air Ruatoria in writing to transfer the Booking; and
paying, within 24 hours of your request, a transfer fee of $50 plus GST per
Passenger into the bank account Air Ruatoria advises you of.
You may cancel a Booking at any time before the flight by asking us in writing. If you so cancel a Booking, Air Ruatoria will refund your Fees and Charges as follows:
Cancellations within 15 business days of the planned flight date will incur a 10% refund fee.
Cancellations within 10 business days of the planned flight date will incur a 25% refund fee.
Cancellations within 2 business days of the planned flight date will not be refunded any Fares and Charges.
Air Ruatoria may postpone or cancel Bookings and/or Scenic Flights at its discretion. You will be advised of these changes by telephone or email. If Air Ruatoria makes one of these changes:
the affected Passengers will be offered an alternate Booking date and time (if available); and
if a Passenger is unable to accept an alternate Booking date and time, all previously paid Fare and Charges will be refunded (less the costs of any Bank merchant or Visa Card suppliers relating to the refund).
Air Ruatoria will pay all refunds by direct credit to your nominated bank account or credit card within 10 business days of the date on which you became entitled to the refund.
Police and law enforcement agencies may request personal information to be released. We will consider the nature of their request and make an assessment in relation to the Privacy Act obligations we have to protect your personal information. This means we will consider whether a serious threat exists and that we believe on reasonable grounds that disclosure is necessary to lessen or prevent that serious threat.
Air Ruatoria’s public liability insurance covers Scenic Flights. To the extent Air Ruatoria is liable to you and receives an insurance payment in respect of that liability, Air Ruatoria will pass that insurance payment to you. Otherwise:
to the extent permitted by law, Air Ruatoria is not liable to you in contract, tort or otherwise for any damages, liabilities, loss, costs or expenses that relate, directly or indirectly, to any Scenic Flight, breach of this agreement, or act or omission of Air Ruatoria in connection with any Scenic Flight; and
you indemnify and hold Air Ruatoria harmless against all claims, actions, damages, liabilities, costs and expenses arising out of any claim by a Passenger on your Booking that relate, directly or indirectly, to any Scenic Flight, or act or omission of Air Ruatoria in connection with any Scenic Flight.
Air Ruatoria is not liable for any delay or failure to perform its obligations under this agreement if that delay or failure is caused by any cause beyond its reasonable control, including pandemic, war, natural disasters, acts of God, acts of Government or other authorities, or accidents to or failure of aircraft or equipment.
Air Ruatoria will not be responsible for any Passenger property.